Customer Satisfaction

• If you are not completely satisfied with our cleaning services, we’ll come back and redo any missed spots/areas free of charge. Or, if you’d rather, we’ll refund a portion of what you paid for our service.

Scope of Service

• Our services include spot cleaning of walls. However, cleaning stains or marks due to smoking, grease, water, or other wear and tear is not included and requires a specialist.

• If we arrive at the home/business and it is significantly worse than discussed, an additional minimum charge of $200 will be assessed (depending on severity) if you wish for us to continue the cleaning. Otherwise, we will reschedule for a fee that’s 10% of the total charge or provide a partial refund.  

• During a cleaning service, if insects are present (whether unknown or discussed prior to cleaning), we will charge a $50 fee to dispose of them.

Liability

• During a cleaning service, if a health or safety hazard is discovered (i.e., blood, feces, weapons, drugs, etc.), we will stop the cleaning and leave the premises. We will contact you immediately to discuss next steps.

• If our cleaners arrive at your home/business and there is a child under 16 years old but no adult present, we will leave the premises and reschedule or refund the service, free of charge.

• Regarding moving-related cleanings, for liability reasons, the home/business must be completely empty OR all that remains must be kept in one room behind a closed door that we will not enter or clean. If you are leaving furniture, please let us know before your service.

• If your home is occupied, we will not clean or organize the interior of your closets or drawers to respect your privacy.

Payment

• Sometimes we email invoices for services you schedule with us. These invoices must be paid by 24 hours prior to the scheduled cleaning.

Cancellation/Rescheduling Fees

• If you cancel or reschedule a service within 48 hours of the service appointment time frame, we will charge a fee:
  • 20% of total charge for cancellations
  • 10% of total charge for reschedules