The policies that allow us to deliver the
quality & consistency you love...

Customer Satisfaction

  • If you are not completely satisfied with our cleaning services, we’ll come back and redo any missed spots/areas free of charge. Or, if you’d rather, we’ll refund a portion of what you paid for our service.

Scope of Service

  • Our services include spot cleaning of walls. However, cleaning stains or marks due to smoking, grease, water, or other wear and tear is not included and requires a specialist.
  • If we arrive at the home/business and it is significantly worse than discussed, an additional minimum charge of $200 will be assessed (depending on severity) if you wish for us to continue the cleaning. Otherwise, we will reschedule for a fee that’s 10% of the total charge or provide a partial refund.  
  • During a cleaning service, if insects are present (whether unknown or discussed prior to cleaning), we will charge a $50 fee to dispose of them.


  • During a cleaning service, if a health or safety hazard is discovered (i.e., blood, feces, weapons, drugs, etc.), we will stop the cleaning and leave the premises. We will contact you immediately to discuss next steps.
  • If our cleaners arrive at your home/business and there is a child under 16 years old but no adult present, we will leave the premises and reschedule or refund the service, free of charge.
  • Regarding moving-related cleanings, for liability reasons, the home/business must be completely empty OR all that remains must be kept in one room behind a closed door that we will not enter or clean. If you are leaving furniture, please let us know before your service.
  • If your home is occupied, we will not clean or organize the interior of your closets or drawers to respect your privacy.


  • Sometimes we email invoices for services you schedule with us. These invoices must be paid by 24 hours prior to the scheduled cleaning.

Cancellation/Rescheduling Fees

  • If you cancel or reschedule a service within 48 hours of the service appointment time frame, we will charge a fee:
    • 20% of total charge for cancellations
    • 10% of total charge for reschedules

Ready to save time?

Book an appointment now and start to enjoy the advantages of Myrtle Maids!

Safe & Experienced

We’re insured & our highly experienced cleaners are the best in the industry!

Seamless Communication

We’re available online 24/7…
 Whatever, whenever. We’re here!


Need special accommodations? Need to reschedule?
Don’t worry! We’ll work with you!